Welcome to our comprehensive course on building a B2B SaaS AI Support Platform from scratch. This course is designed to equip you with the skills to create an advanced AI-powered customer support solution, integrating numerous cutting-edge tools and technologies.
Course Overview
Throughout this course, you will:
- Set up real-time chat: Use Convex Agents to deploy a seamless real-time chat system.
- Add voice support: Integrate VAPI for enhanced voice interaction capabilities.
- Upload documents and create a knowledge base: Utilize embeddings and Retrieval-Augmented Generation (RAG) to facilitate efficient document management.
- Train the AI: Enable functionalities for the AI to escalate dialogues to human support or automatically resolve inquiries.
Implementing Features
Workspaces and Teams
Learn to create and manage multiple workspaces and teams, enhancing collaboration and productivity within your platform.
Authentication and Billing
Implement secure user authentication and billing processes using Clerk, ensuring that your platform is both secure and user-friendly.
Additional Functionalities
- Embed a chat widget: Discover how to seamlessly integrate a chat widget into any website.
- Secure API key storage: Use AWS to securely store sensitive API keys, maintaining the integrity and security of your platform.
- Error tracking: Implement Sentry for proactive error tracking and management, ensuring platform reliability.
Course Format
Each module concludes with a pull request and code review in CodeRabbit, allowing you to apply and refine your learning through practical, real-world application.
